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It's all a fan needs, all in one app. Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. Be the first to know. Do you have the required supporting evidence as described above? They lure you into buying the insurance but little did I know that a refund will be issued . Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. Seller fees on the Service may vary. I bought these from AXS and paid 214 (bit of a rip off site . If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. Please note that orders are processed only after a billing address and other billing information has been verified. The refund will be issued to the Payment Method on file. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. TicketPlan cannot be held responsible if incorrect banking details are provided. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? found at the bottom of this page. You will be entitled to a refund unless otherwise notified directly by your point of purchase. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. Click here. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. ', Beware of this fake Disney+ phishing email. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. We appreciate your patience during this unprecedented time. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. Below you'll find an important update on COVID-19 and your events. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. Fast & Free job site: Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Birke job Saarbrcken, Saarland Germany, Insurance jobs Saarbrcken, Saarland, Germany. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. We hope that you have a great time at the show. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. If they allow it, you'll get a refund. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. However, it is not clear if this would cover government advice. Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Almost fell for the scam myself until I saw this. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Your ability and/or right to transfer or resell tickets may vary. ugh I am raaaaaging. Sorry Peter Kay, much as I love you, my 750 is going elsewhere. During the event, strobe or theatrical lighting may be used. Occasionally, we may require that the physical ticket is sent to us. Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. Please complete the section which is relevant to your application. . I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the Please make sure to review the terms and conditions that you will find on these third-party sites. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. I purchased my tickets with my AMEX can I make a claim with them and get my money back? Please consult the seller fee information found within our Service. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. Venue/Event Specific Terms and Conditions. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. PROPER CONDUCT. Can I get a refund for a cancelled or postponed event? I bought these from AXS . Show more Show less All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. 4 days ago. Besk vr hjlpsida fr mer hjlp och support. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. We act on behalf of a seller (our Client) when selling Primary tickets. If you are purchasing a resale ticket (i.e. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. How do I get my . If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. Yes - If customer is prevented from attending because of a government mandate, this is covered. We act on your behalf, as seller, when listing or reselling tickets. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. Shipping information, if any, is provided at checkout. You have chosen AXS Mobile ID as your method of delivery for your tickets. The truth is that paying for insurance to guard against this is a waste of money. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. Listings are not considered retracted until they have been processed and a system confirmation has been issued. Have now given up. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. You are solely responsible for making a purchase, based on the information provided on our Service. Please note that we are currently unable to process postal documents. XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. Please provide details in the box below and attach supporting documentation as appropriate. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. A scan or clear photograph sent by email is acceptable. - AXS Help Centre How can I make a claim for my Ticket Insurance? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. If they pay you now, there's no insurance for them if the new owners are refused entry. We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. You will also be responsible for paying any applicable taxes relating to your purchases. It may take up to 30 days before we are able to review your claim. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. ADDITIONAL TERMS. Then be careful what insurance you pay for. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) On one occasion I got as far as selecting the insurance. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Price and availability of any ticket, product or service on the Service are subject to change without notice. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. Click Close and Add Documents to go back and add them now. Plans can . You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. Below are some pointers we hope you'll find useful! If the event is cancelled, we'll issue you a refund automatically to the original payment card. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. 5 minutes isn't long enough! 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. IT IS NOT AN INSURANCE POLICY. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. What is ticket insurance? If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. No refunds are offered for online (virtual) events unless the event is canceled. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. Refunds for rescheduled events are up to the artist, team, venue, or promoter. x, Hello! Reply from AXS UK. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. All attendees must conduct themselves properly at an event. You are urged to review all pages displayed during your completion of a purchase. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. This tracks your activity using third party cookies. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. I don't see why I should have to do the legwork on this one. Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. You should receive a confirmation after concluding your transaction. If you bought tickets online or over the phone, you won't need to do a thing. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Thanks for signing up for the event guide! I was signed in, had my confirmation code and everything, but they didnt send me the ticket. For more information, please see our Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Upon your payment in full, you shall be entitled to the tickets you have purchased. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). Please read this Agreement carefully, because it is a contract that affects your legal rights. How do you send documents to Uber? They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. Privacy Policy. Ad . Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. Front row or on the aisle? Gigs and Tours told us its terms and conditions are accessible via its site homepage and are listed at the time of booking. We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. Such fees and charges may vary. The documented police or fire brigade report. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. Get many game updates, food, range will not ever able to issue a refund half your ticket insurance. By clicking a link you are consenting to this. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. The form needs to be signed and stamped by your GP and this may be chargeable to you. Mastercard, date running time selected at the russian of purchase. BUY THE PERFECT TICKETS Front row or on the aisle? If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file.
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