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I ordered premium tickets for the orchestra section. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Ultimately, hung up on me. We also confirm that your tickets are general admission. He said they can't refund anything because they connect 3rd party sellers. WONDERFUL Young Man. Then the day of the event I got an email cancelling my ticket. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Desired outcome: I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. They didn't even attempt to make it right. Desired outcome: They refuse to give a refund due to sending the tickets prior to showtime. I bought some tickets to a Disney on Ice show for me and my daughter through their site. I do expect a responce and an apology for this overcharge. Full refund and apology for lack of ticket delivery. Vivid Seats. This information will help to determine next steps. Anyone can write a Trustpilot review. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Refunds can only be granted in the event a show is cancelled. Thank you. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. Order number [protected]. A refund or seats in RTC4. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 Vivid Seats is a trusted and reliable way to buy and sell tickets. I had a great experience. Desired outcome: Scammed!!! Copyright 2022 Consumers Unified LLC. I do expect a refund of the differance that the seats should sell for. The office is amazing. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. We launched @recap.email and legal webhooks. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. What are "Email Delivery" and "Instant Download" tickets? Tickets to Aint to Proud Stage Play in West Palm Beach. It was smooth and I didn't have to do all re-ordering process again. Crooks. They deserve to go bankrupt as they cost me $800. I have knee issues so very kind to help so we don't walk far. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. I expect to pay the normal service fees, but not what you charged me for the tickets. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Avoid purchasing thru Vivid at all cost. We encourage you to monitor your bank and email for further updates on your order. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Can I exchange my tickets for a different quantity, or for tickets to another date or event? Ive only purchased tickets from this site twice. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Group tickets DO NOT need to have electronic tickets. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Submit a complaint and get your issue resolved. These were sold from the originator which means there's no reason they couldn't have been refunded. And in checking with the Keillor show I found that the show was not sold out! Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Apply this Vivid Seats coupon code for $15 off first . Unsubscribe easily. Please Refund at least $1000. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. That is a lie. Vivid Seats ranks 27th among Tickets sites. Especially since Vivid. I called before the event and after. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. There was not enough time to even get to the venue. We understand it's frustrating when events are postponed. + the only ticket rewards program around. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. 2. Is this your company? Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. Is SeatGeek Legit? Do not waste your time or money on this company. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) On December 13, 2022, I received the tickets from Vivid. Don't EVER use vivid seats for any purchases. Report as inappropriate. This is not what I paid for. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. This will help us to determine next steps. He deserves 10 gold stars! Vivid seats sucks. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. WRITE REVIEW. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. I was terrified that I would not receive my tickets. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints This is clearly a loophole being used often by venues to protect these ticket scammers. The. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because We are filing fraud with the bank and reporting to the bbb. No refund offered!! Showed up after start of game and lot was closed. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. Sometimes the choice seems insufficient to customers. Long story short I never received the parking pass and had to pay in full at the gate. It guarantees your tickets will be valid and arrive in time for the event. Very helpful indeed! Vivid Seats is an independently owned and operated online marketplace. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Eugene was very helpful with my questions. We appreciate your patience. The seller is not responsible for paying shipping fees. IE, Hundreds of people are standing in front of you. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. We are all set now and appreciate her cheerful assistance. I tried not to trip thinking I could sell them forward. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? Thank you Amanda. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. We would love to review your order again to see if there's anything we can do to make this right for you. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Phoney Company! The tickets are yours now to you have to figure out what to do. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. It is never our intention to make our fans feel this way. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. 1st time user. Vivid Seats provides a "100% buyer guarantee." So what happened here? She says no digital. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. I have bought tickets through Vivid Seats for two different concerts. If you have any questions about the refund process, feel free to reach out to our Customer Service. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. 2023 Trustpilot, Inc. All rights reserved. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. I beleive he explained everything I needed to know, in detail. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. These were special seats, including dinner and first 2 rows on the dirt. Sign up to receive our free weekly newsletter. From A to Z, Vivid Seats customer service is fantastic. Despite very different reviews, the site is very popular not only in America but also abroad. Who Sets the Price on Vivid Seats? We added millions of opinions to our database and summarized over a million opinions. I would like to warm people to avoid buying tickets through Vivid Seats. It offers a 100%. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. In this guide, I will be reviewing Vivid Seats in detail. We understand how this may be upsetting for you. That clearly didn't happen bc I received NO TICKETS! I will not be using this company again and will never refer a soul. Vivid Seats has not responded to my email. But, that won't happen with your company. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Paid $160 for a single ticket for a show that was rescheduled (twice). New customers can take advantage of this exclusive discount offer! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. The Insurance is not included. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. I called 2 seconds after I saw the $960 total. And, I will never refer you to any of my friends and family. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. All they say is their sry, well so am I! I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Below is a collection of reviews and ratings pulled for your easy reference. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. I someone needs to hold ticket brokers responsible. Got us a great deal on our tickets love this company. After setting up a ticket master account my tickets were sent to me. Vivid Seats is as legit as ticketing sites come. only our *Volume Resellers* are allowed to re-sell tickets. Lack of preparation and communication from the recruiter for each step of the process. I hate what you stand for. Terrible customer service. The seller sets the ticket price. It is a safe and secure process. When I got to the rodeo they couldn't find my ticket so I had to get a new one! He was very polite, professional, kind, and made the process very easy!
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