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your claim status, claim form or questions about when payments are It also points to a recent spike in e-ticket sales, which increased ticket prices. Get buying tips about Ticket Websites delivered to your inbox. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. It is important to note that the settlement is not final and the settlement process is ongoing. StubHub has stated that they will provide no comment on pending litigation. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. I want my damn money from the purchase of my tickets!!!! Its policies are not just designed to protect consumers. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. 2. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. I am appalled at their lack of customer service and straight out thievery. I was informed they could not secure the tickets from the seller. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. However, it will likely face a significant amount of litigation. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. Subscribe for full access to The Hollywood Reporter. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. According to the filing, McMillan purchased two tickets to an NHL game in early March. According to the filing, McMillan purchased two tickets to an NHL game in early March. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. Many events this past month were canceled. According to the complaint, such was the case until the coronavirus pandemic became the new reality. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Sep 15, 2021, 1:28 PM. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Add me too please! But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Please use any other ticket resale company this one doesn't care about their customers. I call Stubhub. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. I only hear that events will be cancelled if there are not enough performers. Sign up to receive our free weekly newsletter. It is the world's largest ticket marketplace. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. If you sell on Stubhub they will waive the sellers fee. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. All Rights Reserved. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. https://topclassactions.com/wp-admin/admin-ajax.php. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. I listed tickets and never heard back that they sold. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. A California class-action lawsuit has been filed against the ticketing site StubHub. Since COVID-19 has come, StubHub's new policy is no refunds. Unsubscribe easily. StubHub is the world's top destination for ticket buyers and resellers. Now Im stuck with 4 tickets to a concert I cant attend overseas. He has prosecuted a variety of consumer protection and complex employment cases. Save my name, email, and website in this browser for the next time I comment. In response, he received a refund in the form of a coupon worth 120% of the original price. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. THEY LIE. Either take their alternative or take a refund. It also asked for a reinstatement of the pre-March 20 refund policy. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. It is possible to request a refund on a purchased StubHub ticket manually. StubHub denies any wrongdoing or liability. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Para una notificacin en Espaol, haga clic AQU. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. For Daddario, that price was $6,200. Its location on this page may change next time you visit. | Fan rewards: This time Stubhub claims they sold tickets and sent me email to transfer tickets. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. StubHub said I had to wait 7 days after the show took place to get my money. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. StubHub claims it is postponed not cancelled and will not give me my money. Thank you, you have successfully subscribed to our newsletter! Their customer service is useless and brain dead. Ticketholders brought a lawsuit against the company, demanding that they get cash . StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. They too should be held accountable. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. I will never use Stubhub again. The company is accused of failing to resolve complaints from tens of thousands of customers. Please add me to this class action against STUB HUB. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. Those with tickets to canceled events will get a credit of 120% of the purchase price. Easy sales process: So Farley filed a credit card dispute against them, and won back his $600. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. StubHub has my $253 for tickets I sold. Again, there is another confusion about listing a ticket for sale. He was offered a coupon that was worth 120% of the original price. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Top Class Actions is a legal news source He also is very certain that the game is sure to be canceled. The law required StubHub to refund all eligible buyers before May 3, 2021. Please download the PDF to view it: Download PDF. Singh says the reasoning is the financial impact from coronavirus. At the same time, buyers expect immediate refunds. Not by phone, email, nor chat. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. StubHub is an American ticket exchange and resale company. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. The credits issued by the company are valid through the end of 2022. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. For more information about reviews on ConsumerAffairs.com please visit our In the . Enjoy reading our tips and recommendations. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. All of these happen in 10 minutes. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Sign up for ClassAction.orgs newsletter here. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. A link has directed you to this review. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. Further, the voucher never came through! WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. The next day, I received a $500 charge. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). The complaint was reportedly filed by a Wisconsin man named. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. It is ridiculous. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. 1:00. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. Yes I have two events canceled from Covid that I did not get a refund. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. THEIR GUARANTEES ARE A LIE. FanProtect Guarantee: A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. Not at all a criminal case. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. No resolution and I got no tickets. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". They told me to sell them. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . Top Class I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Looking for a class action lawsuit in Nebraska. Your email address will not be published. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. Ive been trying to get my money back for 2.5 years with no luck! It was also worth 120% of the original order price. I patiently called Stubhub over multiple phone calls and followed all of their instructions. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. We value your privacy. But, as an alternative, the 120% off coupons were also . The case is based on an NHL game that was canceled because of a strike. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. Re: adele show refund. Share this with everyone please!!!! Still have tickets to the cancellation. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. Bought tickets 2 months in advance for basketball game, never received them. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. The federal court ruling in the case is a consent judgment between the parties. Be the first one to find this review helpful. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. There is a chance that StubHub will settle the case in the future. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. In March 2020, as the scope . One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. 24/7 customer support: To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. What a scam. I purchased six tickets to Hamilton on 12/1/21. The court is expected to rule in favor of the plaintiffs at the end of the year. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. I am still awaiting a refund for a Nets game postponed in December.
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