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shower and feel warm water at first, but then get blasted with several seconds For greater hot water needs, you have the 8.4 indoor model in the Encore RMTG series. The smallest model in the range is the RMTEX-04 (a 3.5 kW-unit), which provides just 0.9 GPM. You can find all the above Richmond water heaters for sale on Amazon, where youll also find the technical specifications for each model. Tankless heaters heat water on demand. Plus, they can be installed in locations where a storage water heater may not fit. Close the valve on the cold-water pipe feeding the water heater. Its full of built-in smart features to help prevent cold showers, alert you of issues before theres no hot water and protect your home from potential water damage. Troubleshooting any of these will require the manual for your specific water heater. Drain the heater and clean it. All Rights Reserved Testing takes place at the Richmond laboratory as well as at third-party locations to ensure impartial results. Check the gas supply pressure and manifold pressure. Atlanta, GA 30328, Residential Condensing Tankless Water Heaters, Corporate Office: 1100 Abernathy Road, Suite 1700. Similar to the RMTEX-11 are the RMTEX-08 (it has a flow rate of up to 1.95 GPM) and the RMTEX-13 (with a flow rate of up to 3.17 GPM). Customer Service Call Center 7:30am - 5:00pm Central Time Weekdays Phone: 800.621.5622 How Long Does a Water Heater Take to Drain? This indicates that the pressure switch remained closed longer than 5 seconds after the call for heat began. and this can impair the function of your water heater if you don't address is. Gas Connection Size: 3/4 inch. As a result, the heating element lasts longer, other components are protected from damage, and the heater maintains its efficiency for many years. Its compact size will leave room for a water softener or extra storage. No, they are not. When the faucet is closed, the Richmond Tankless Water Heater senses the command, and goes to standby mode. Check the vent and/or combustion air-inlet systems for obstructions. You should contact technical support to help you trouble shoot the issue and orderreplacement parts if necessary. Inspect the gas venting system and the chimney. Try ourProduct Selector to find the perfect hot water solution for all your needs. Wire connection(s) are not fully secured- Confirm the wire connections or have a service technician confirm the connections for you. Water heaters are sometimes fickle machines. Note that the knob cannot be turned from PILOT position unless pushed down slightly. If the above checks out and the water heater is still not heating, check the combination gas control (thermostat) setting. Pilot burner orifice is clogged- You need to clean or replace the pilot burner. Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. This is an exclusive feature of the Richmond tankless water heaters. Wait 5 minutes to clear out any gas. Blocked combustion air-inlet system- Have the combustion air-inlet system evaluated by a qualified service technician. These are designed to meet a diverse range of water needs. While they're enormously helpful, occasionally, they can present significant problems, one of which is that the pilot light is repeatedly going out. This allows you to set the thermostat high and avoid the heater reaching a dangerous temperature. prevent this, but now that you're aware of the problem, you can avoid jumping Test for spillage at the draft hood relief opening after 5 minutes of burner operation. Better still, it functions at up to 8,400 feet above sea level. Water Tech Advice is a participant in the Amazon Services LLC Associates Program and other partner programs, which are affiliate advertising programs designed to provide a means for sites to earn advertising fees by referring users to merchant stores. When there is a malfunction, an error code will appear on the LCD display. If set too low, adjust the water temperature setting to the desired setting. Water heaters from Richmond rarely suffer from problems, provided the owner carries out basic maintenance and uses the heater as intended. 11kW Model Flow Rate: up to 2.68 GPM. The knob needs to be depressed to light the water heater. EcoNet Enabled -all Tankless products from 2010 to present can connect to EcoNet mobile app via Tankless EcoNet Accessory Kit (REWRA630TWH), Copyright 2004 - Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. water filter, debris can become trapped in this long path if not stopped by This is just about enough for a single sink in a hot climate. When he is not busy trying not to electrocute himself, you can find him in the garden tending to his vegetables and chickens. Space-saving design for installation in limited spaces, Enjoy Continuous Hot water and save up to $1,100 over 12 years*. This can make a difference when registering as well as verifying. Richmond water heaters with tankless technology are used for mid and large-sized homes with up to three-four bathrooms, where the largest model produces up to 11 GPM of hot water. In addition, they have low-emission burners to reduce fuel needs, making the models more environmentally friendly and cost effective. Fold the insulation and expose the thermostat. This information may also be helpful to a plumber or technician if you end up needing one. This is also a means of assuring that there is power to the water heater. The error code 13 keeps coming on even after I reset Mike R., Plumber 16,751 Satisfied Customers 20 years of plumbing experience, including high end homes and service. Look in the manual for your specific water heater for these error codes if applicable. Turn off the gas valve (for gas heaters) or the circuit breaker (for electric heaters), and let the water in the heater cool completely. Depress the COOLER button until only the WARM indicator light is lit. Tankless water heater maintenance is your best insurance policy against unexpected problems. Rinnai models. All warranties are for the original homeowner and are not transferable. First of all, make sure that you check the venting chart (provided through Richmond electric water heater manual). in your tankless water heater making it difficult for water to travel through the Check that the earth ground connection is properly connected. Even after they have reset the heater, it will turn off on its own after 10 to 15 minutes of running. Sophisticated technology has reduced the size and increased the features and benefits. Turn off the circuit breakers and make sure that there's no longer any power supply to the heater. Open a hot water faucet or lift the handle on the relief valve to admit air to the tank. Turn off the power to the water heater for 10 seconds and then back on. Chlorinate the water supply as a way to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. 402K views 7 years ago A highly comprehensive "step by step" video on how a Tankless Water Heater operates, and how to identify the cause of a Tankless Water Heater no hot water flow. Vent Type: PVC. If you smell gas, stop and dont try to light any appliance, touch any electric switch, or use any phone in your building. It does not store any personal data. It indicates one of the temperatures adjust buttons is stuck closed. Installing gas water heaters is always more complicated. the harder your water, the higher the potential for damaging mineral buildup. In some cases, it turned out that the owners had set the vent beyond the suggested limits. Inspect the combustion air-inlet and vent systems. Yes, we do. So we created the Richmond ENCORE Electric Water Heater with LeakGuard . This means your water heater is having issues with either combustion air or venting. Do not force it. However, if your tankless water heater frequently becomes overloaded, you should consider either upgrading to a tankless water heater with a higher capacity or adding a second unit. Open the drain valve on the tank all the way and let the tank drain completely. Toggle the ON/OFF switch located on the blower assembly to the OFF position. Self-modulating power control. All the heaters in the Encore RMTG series are mid-efficiency, but they still more energy efficient than those of many other brands. 929 East 41st St. PO Box 4200 Begin with slowing down the flow rate of your water heater. pipes on the way to the shower. Locate a category below and choose one of the available options. As with other brands, Rheem tankless water heaters display error codes to indicate specific malfunctions. To fix the issue, try the following troubleshooting steps: This error code indicates that there is a problem with the internal circuit. To correct this code, close all hot water taps to reset the unit. Although the majority of Richmond heaters are tank models, the most energy-efficient and technologically-forward models are all tankless heaters. Not sure which product is the right addition to your home? Tankless units are used in residential and light commercial applications for an on-demand and continuous supply of hot water. To do so, follow the steps below: You should also leak test the factory connections to the Combination Gas Control (Thermostat) after the water heater is placed in operation. This cookie is set by GDPR Cookie Consent plugin. Some models (such as the RMTEX-18) have bottom -inch NPT water connections. How To Fix: Sophisticated technology has reduced the size and increased the features and benefits. Alternatively, you can speak to someone directly during business hours. First shut off gas to the water heater at the manual shut-off valve. Continue holding down the gas control knob for about 1 minute after the pilot is lit. Another thing that can cause this problem is when the pilot burner orifice is clogged. Having a Tankless Water Heater Problem, But Unsure the Exact Problem? RichmondTank Features Low first cost Low venting cost No electricity required Large variety of sizes available Flow rates of 12gpm and up High altitude installations to 10,000 ft Low NOx emissions - some models Click here to browse our residential tanks! The temperature appears on an LED screen. If so, you may need to clean, repair or replace the pilot burner to fix the problem. The Richmond Hybrid has a 10-year tank leak warranty and a 10-year parts warranty. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Richmond tankless water heaters are designed as gas-powered, condensing, and non-condensing models, offering great innovative features for efficient water heating. Just as your car requires periodic maintenance, so does your water heater. The first ensures that the unit adjusts power to meet your demand for hot water while avoiding wasted energy. Use a soapy water solution to test for leaks at all connections and fittings. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. 0 light flashes, no color- Control Off/Pilot Out, 5 red flashes- Temperature sensor failure, 7 red flashes- Gas control or valve failure, Check thermopile connector to the Combination Gas Control to make sure that it is properly connected, Check thermopile wires for damage and replace if needed, Pilot recently extinguished and Thermopile is cooling down, Temperature knob recently turned to OFF position, Light the pilot following the proper lighting instructions, Temperature knob recently in pilot position and pilot is lit, Set temperature knob on Combination Gas Control to desired setting. This is likely to be enough for a condo or a small house in a warm climate, but it is more suited as a point-of-use water heater for homes in cold climates. Not only are they highly efficient, but they can also save you money by heating water only on-demand. Richmond tankless gas water heaters are more energy efficient than conventional water heaters, because the tankless models eliminate the need for reheating stored water. UNEXPECTED. Featuring ThermaCirc360 technology, Rinnai water heaters are a solid choice for homeowners looking for an efficient, quality water heater that will save energy and produce unlimited hot water. This error code indicates high water temperature limit tripped. Simply set the desired temperature and walk away. Like the RMTEX-18, the RMTEX-36 has a highly-accurate thermostat that controls the knob on the front of the unit. Encore RMTGH is a series of high-efficiency condensing tankless gas water heaters designed for continuous hot water Efficiency Up to .93 UEF with stainless steel condensing heat exchanger Intelligent electronic controls designed to increase energy efficiency and safety Performance Exclusive! Uses indoor air for combustion with flexible venting options up to 100 feet. If the burner access door is removed, the burner access door gasket must be replaced. These cookies ensure basic functionalities and security features of the website, anonymously. The series is made up of a number of whole-house and point-of-use heaters. Established in 1983, Richmond is a subsidiary of one of the best-known and highest-quality tankless water heater companies in the world: Rheem. A Richmond tankless water heater has no standing pilot light, no stand by loss, and the burners modulate to maintain maximum efficiency. Intelligent leak detection system provides real-time notifications that prevent catastrophic failure, Exclusive technology provides performance updates and alerts on your mobile device1, All-inclusive leak detection and prevention system with proprietary auto shut-off valve limits leakage to no more than 20 ounces of water2, Because the Richmond Hybrid installs like a standard electric water heater, installation is hassle-free, making it perfect for replacement and its simple to service. Shipping Dimensions: 37.50 H x 24.60 W x 12.60 D. Shipping Weight: 83.0 lbs If you choose the outdoor model instead, you should note that it has a lower energy efficiency rating of 0.81 UEF which is only a minor difference. While its a good idea to understand what is going wrong with your tankless water heater, physically troubleshooting the unit is best left up to the professionals. By the way, this guide won't cover the blinking codes. A Lack of Combustible Air 2.1 How To Richmond Water Heater Pilot Light Won't Stay Lit (Fixed) Read More Often, this issue is caused by the gas supply, so check to make sure your propane tank is full before you do anything else. Low- Represents an approximate water temperature of 91, Hot- Represents an approximate water temperature of 125, A- Represents an approximate water temperature of 130, B- Represents an approximate water temperature of 140, C- Represents an approximate water temperature of 150, Very Hot- Represents an approximate water temperature of 155. It indicates the unit shuts down and in lockout. Corporate Office: 1100 Abernathy Road, Suite 1700 All gas models are compatible with a -inch gas line and have a 3-inch/5-inch concentric vent system along with an integrated condensate collector. 28 results for "Richmond Tankless Water Heater" RESULTS. Electric tankless heaters from Richmond are particularly easy to install. Additional features of this model include advanced self-modulation and external digital thermostat control. Other possible causes of flame failure include a gas line thats too small, regulator failure, combustion issues, venting and more. Verify that the wiring to the pressure switch(es) is correct. Installing gas water heaters is always more complicated. Dont use force. Tankless Water Heaters High Efficiency Condensing Tankless Gas Enjoy Continuous Hot water and save up to $1,100 over 12 years* View Product High Efficiency Condensing with Built-In Recirculation Circulates hot water from the heater through the home's plumbing allowing hot water to be ready at the tap when needed. If you dont see the tankless water heater problem youre having here, or if you need technical support with your water heater, please visit our help desk to schedule an appointment, or call us at 866-356-1992. Tankless water heaters are also called Rheem Manufacturing Company Several Richmond water heaters already fit within the new NAECA standards, and others were made compliant without significantly increasing their size. Set the thermostat to the desired temperature. The consortium of manufactures agreed on flame arrestor plate technology to create the new generation of FVIR water heaters. This website uses cookies to improve your experience while you navigate through the website. All water heaters are non-condensing. Offers simple and easy to read diagnostics and leak protection with audible alarm. All Rights Reserved The RMTEX-18 has two of these elements. If these steps do not resolve the ignition problem, then either your ignition pack has failed or there's a bigger problem. Turn on a hot-water faucet tap (such as a bathroom sink faucet) to allow air into the hot-water piping and prevent suction that hinders drainage. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. You also have the option to opt-out of these cookies. All Richmond tankless water heaters are compact, including the most powerful model: a gas unit that provides 9.5 GPM. Your Air Supply or Exhaust is Blocked. We have a full line of standing pilot, intermittent spark, direct vent, sealed combustion and high efficiency commercial water heaters. By creating an account you agree to the Hunker. These models are not designed for use in mobile homes. 5, Ample hot water for households with 2 to 4 people, Ample hot water for households with 3 to 5 people. As working with gas has the potential to be dangerous, you will need to hire an experienced HVAC technician. Suppose a member of One of them is about adjusting the temperature. Product Type: Tankless Water Heater. Click here to browse our high efficiency tankless water heaters! They are designed with the maximum power of 199,900 BTU, 180,000 BTU, and 170,000 BTU, and water flows of 9.5 GPM, 8.4 GPM, and 7.0 GPM, respectively. If you have an electric unit from Richmond, you may have experienced a sudden temperature change in your shower. Minimum Water Temperature: 85 degrees Fahrenheit. Close the drain valve on the tank and disconnect the garden hose. Digital thermostat with self diagnostic program, Two High altitude options: up to 6,560 or 9,840 ft. elevations, Corporate Office: 1100 Abernathy Road, Suite 1700. Richmond is a famous and reliable water heater brand. Each reference mark above or below these points indicates an approximate change of 10oF. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. For instance, some Richmond heater owners say that their units wont stay on. There is also an indoor version of this model. Check to make sure it is plugged in. In 2017, the Department of Energy required manufacturers to calculate the UEF based on how efficiently each water heater uses energy in real-world usage scenarios. To avoid damage, flush your water heater every six months The water heater is equipped with a Hot Surface Ignition System which automatically lights the burner. If the method doesnt work, you can always contact customer support. Its all possible with the Richmond ENCORE Electric Water Heater with LeakGuard and the EcoNet App.3, Check and adjust temperature, set schedule, change operating mode and view energy usage, Avoid cold showers by checking if there is enough hot water, Identify which element needs to be replaced for easier service call scheduling, View weekly, monthly and yearly energy usage reports, Learn immediately about any service needs or unexpected leaks, Adjust water set temperature to balance hot water needs via the EcoNet App or hands-free voice control with Amazon Alexa, Save energy on water heating costs while away and return home to a tank full of perfectly hot water, Helps you connect with customers by giving them an easy way to reach and share codes with you for repeat business and simpler service calls, Allows plumbers to view detailed alerts and alarm codes while at the water heater to expedite service FV sensor detected presence of flammable vapors. However, many first-time and beginner road travelers and RV How to Connect a Generator to Your Tiny House Without a Transfer Switch. RMTEX-18 18KW Richmond Essential Whole House Tankless Water Heater - Best Whole House. It will remind you that it is now time for a service check. Richmond is one of the reputable brands, with several quality appliances on offer. For most tankless water heaters, the display with present an error code to inform you that your air supply or exhaust is blocked. Watertechadvice.com is supported by readers. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". You need to remove sediment and dust as their buildup may affect the heaters efficiency. For the electric type, the. The Essential series consists of just tankless electric water heaters. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. The new generation Tankless Technology Water Heater from Richmond only heats water on demand. To adjust the temperature, turn the temperature dial to an initial setting of 120oF. Gas control problem-Contact a qualified service technician to inspect and fix the issue. Texas State Board of Plumbing Examiners If you find yourself naked and cold at the start of a shower, relax and check a few things, but you might want to get dressed first. To improve comfort, the unit also has hot-start programming this keeps it in a ready-fire state at all times. Water Connection Size: 3/4 inch. Carbon monoxide (CO) is a tasteless, colorless, odorless, and highly poisonous gas which can be deadly to humans in high concentrations. Just like everything with these three characteristics, it is time-consuming and challenging. However, they are different from Rheem heaters, as Richmond develops its own innovative technology for use in a wide range of heaters for both residential and commercial applications. Space saving design with intelligent electronic controls and an all-copper heater exchanger, Copyright 2004 - To resolve the issue, try the following steps: It indicates that the flame signal sensed out of proper sequence. Some, There may be some kind of switch that isolates the power. Richmond Water Heater Troubleshooting with Different Types of Units, An Easy Guide on How to Fix A Squeaky Door Without Taking It Apart, How to Remove A Broken Drill Bit from Wood? The popularity of oversize tubs is growing, and so is the demand for large volumes of low-cost hot water. Knowing how to properly use your heater is not only essential from the economic point of view but for safety as well. Use a match or candle flame or smoke. Well, you can try doing these steps before you finally call a professional service: Make sure that your heater's power (within the breaker panel) has been turned off You can set the temperature anywhere you want from between 80 and 140 degrees Fahrenheit, changing the thermostat in single-degree increments. Lastly, check the valve error codes. Low voltage to the water heater. The company also has a corporate office in Atlanta, Georgia. If that is not the issue, the combustion shutoff device could have tripped and you may need to contact a qualified service technician. Let the heater heat the water until it is hot enough for normal use. Richmond water heaters are manufactured by Rheem and provide hot water with confidence. You dont want it to be blown out. Just like ignition failure, you should first rule out simple causes such as a low propane tank or an unpaid gas bill. So we created the Richmond ENCORE Electric Water Heater with LeakGuard. water (in contrast with soft water) is water with a high mineral content, and The result is that many Richmond water heaters are up to 2 smaller than competitive models. This can take up to 24 hours. Flush the tank by opening the cold-water valve for a few minutes, letting the water drain out of the tank through the hose; then close the cold-water valve. In 2015, new efficiency standards were enacted that required many manufacturers to increase the size of their water heaters. Do not attempt to remove the inner door. This cookie is set by GDPR Cookie Consent plugin. Copyright 2004 - Rheem Manufacturing Company All Rights Reserved; Corporate Office: 1100 . Rheem also offers a complete line of tankless water heaters, including the Rheem RTGH natural gas condensing tankless water heater and the Rheem RTGH propane condensing tankless water heater. If you need to reach a higher temperature, such as for commercial usage, you can purchase an upgrade kit. Here are six of the most common problems and maintenance concerns for tankless water heaters: Mineral Buildup System Overload Cold Water Sandwich Air Supply or Exhaust Blockage Ignition Failure Flame Failure Keep reading to learn what signs to look for when identifying these issues and how to fix them! The cookies is used to store the user consent for the cookies in the category "Necessary". Austin, TX 78765-4200 To change the temperature setting, follow the instructions below: The reference mark indicated by up arrow on the rim of the temperature dial, represents an approximate water temperature of 120oF. Lightweight plastic tank will not rust; ideal in hard water applications. Depress and hold the gas control knob all the way down. The thermostat is accurate to within one degree, which gives you great control over the temperature of the water. Contact customer support. Verify that the wiring to the pressure switch(es) is connected correctly. You can easily reach the Richmond customer service department. If this happens, you should reduce the demand for hot water by limiting simultaneous applications, and you may want to consider resetting your unit. Much like the Rheem water heater, Richmond is very consumer-friendly. Richmond water heaters meet the same standards as those of their parent company. Water Connection Location: Bottom. Press and release each of the buttons once. Slightly depress the gas control knob and turn clockwise to OFF position. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. Slightly depress the gas control knob and turn clockwise to OFF position. If you do not smell gas, proceed to turn on all electrical power to the appliance. Remove the screw attached to the upper heating element access cover and take it off. If your gas valve or water valves are not fully opened, this could also cause the ignition to fail. Definitions of Rheem tankless water heater error codes Rheem fault code 00 - Indicates 1-hour continuous combustion. This is similar for most tankless heaters on the market. Increase supply voltage to rated voltage. Tankless water heaters are a great investment for your home or office. This is an exclusive feature of the Richmond tankless water heaters. To remove/clean the deposits, drain a few quarts of water from the water heaters tank every month. Check that the ground conductor on the water heater is properly connected. Make sure the vent connector from the draft hood to the chimney is properly positioned and securely attached. Side 1/2" Compression water connections. Hard water deposits can therefore accumulate in the bottom of the tank. Richmond Water Heaters is a division of Rheem Manufacturing Company. Is Spray Paint Flammable? We have a Richmond Encore tankless water heater, and had a power outage and when the power came back on, there is no power on the main read more canuck the pro 15,746 satisfied customers The tankless hot water at times will shut off during shower, it is a rheem umc-117. Pinched or clogged pilot burner tube- You need to clean, repair or replace the pilot burner. Keep in mind that in addition to lower operating costs, useable square footage is gained by choosing tankless! However, since gas as a fuel source is cheaper, they cost less to run. Make sure the cold water supply is sealed and hot water hose connections are tightened. Allow several gallons to flush through the discharge line to an open drain. hard freeze, now no water comes out of hot Should maintenance be required, the unit's self- diagnostic system will display a maintenance code, which makes trouble - shooting quick, accurate and less expensive. But opting out of some of these cookies may affect your browsing experience. Hard Some newer models are even Wi-Fi compatible. Test and correct. The troubleshooting for each of these heaters is a little different as their mode of operation isn't completely the same.
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