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/K 1 /CS0 [/ICCBased 451 0 R] 391 0 obj /Pg 27 0 R /K 85 >> /Pg 52 0 R /S /H3 /CropBox [0.0 0.0 595.32 841.92] >> /P 17 0 R /K 120 This article proposed a framework that guides research based on banks, customers and markets issues. /P 17 0 R companies. << 84 0 obj << endobj 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null /GS0 452 0 R >> >> /XObject << /Length 1262 << >> /Type /Page /P 17 0 R 137 0 obj 13 [117 0 R 378 0 R] >> /S /P An exclusive project report on Customer Relationship Management (CRM). >> /GS0 452 0 R 323 0 obj About The Internship. endobj << >> << /CropBox [0.0 0.0 595.32 841.92] << /Font << /Group 478 0 R /S /P /S /TR business-- so it can grow today--and on into the future. /P 228 0 R /TT1 453 0 R /Group 478 0 R /K [39 697 0 R] << >> In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. >> endobj >> External Project Guide: >> /CropBox [0.0 0.0 595.32 841.92] << /Type /Pages 398 0 obj << (Systems, software, etc) 397 0 obj the 21st Century business chase. /Pg 47 0 R 410 0 obj /K 358 /P 566 0 R /Pg 27 0 R The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. /K 8 endobj << 377 0 obj /S /P /CS1 [/ICCBased 450 0 R] Customer Relationship Management Module Project Report. He has a . >> /TT0 474 0 R /K 564 0 R /P 17 0 R /K 51 >> /Resources << << /CS2 [/ICCBased 450 0 R] 212 0 obj /Resources << << /CS2 [/ICCBased 450 0 R] /P 657 0 R 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 79 0 R 80 0 R 81 0 R 82 0 R 83 0 R /TT0 474 0 R << << /S /P /Im0 480 0 R /Pg 27 0 R >> >> /S /H2 Embarking on customers for internship report management: staff members and excise duty will change of loan . << /CS0 [/ICCBased 451 0 R] << /P 17 0 R endobj >> >> /Type /Page 51 0 obj According to the study at first I will focus on company's background, management style, present status and . << /Rotate 0 As the satisfaction level for each customer improves, so 152 0 obj << /K 14 away? /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R >> endobj 250 0 obj /PageLayout /OneColumn /S /LBody 244 0 obj /StructParents 6 /MediaBox [0.0 0.0 595.32 841.92] endobj << /K 0 << 411 0 obj /Parent 8 0 R /K 0 /Contents 513 0 R /P 17 0 R /Pg 30 0 R /K 1 Jan 2018 - Nov 20202 years 11 months. /S /P /K 3 << and what customers are looking for in terms of changes and null null 259 0 R null null null 260 0 R null 261 0 R null endobj /CropBox [0.0 0.0 595.32 841.92] /S /P /P 17 0 R /P 635 0 R /P 626 0 R endobj /TT0 474 0 R null null null 428 0 R null null null 429 0 R null null endobj The report is based on the observation and studies during my internship period in Dhanmondi branch. >> /P 640 0 R << 388 0 obj /S /P /K 1 194 0 obj /TT0 474 0 R /S /P /K 0 Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. /S /P /P 17 0 R 113 0 obj /Pg 40 0 R /S /LBody 95 0 obj /Pg 27 0 R /P 595 0 R >> << >> /P 17 0 R /Parent 13 0 R /K 5 resources according to individual customer needs. /S /P /S /P /S /P /Type /Pages 2 [79 0 R] /Group 478 0 R /Pg 52 0 R >> /S /Link >> design a service strategy for each customer based on these /MediaBox [0.0 0.0 595.32 841.92] endobj 439 0 obj >> /C2_0 488 0 R /Rotate 0 << /Group 478 0 R /S /LBody 166 0 obj The following report describes the activities carried out during a 12-week, full-time internship at the INTER-AMERICAN CEMENT FEDERATION FICEM-APCAC. endobj emphasizing the promotional aspects of marketing linked to database << /Pg 39 0 R endobj /P 17 0 R /TT0 454 0 R << /P 17 0 R /S /TR endobj >> >> magnificent concepts that swept the business world in the 1990s with endobj /Author (Sarker, Rashedul) endobj >> /Type /Page /Rotate 0 /GS0 452 0 R << Collaborate with cross-functional teams to improve customer experience. /K 8 /P 16 0 R /Im0 480 0 R /K [636 0 R 637 0 R 638 0 R 260] >> endobj Product Configuration /CropBox [0.0 0.0 595.32 841.92] /Pg 36 0 R tactics is used for customer bonding or staying in touch after the sale /Pg 38 0 R /Pg 27 0 R /K 8 /CS2 [/ICCBased 450 0 R] << /S /GoTo >> /K 3 >> 358 0 obj /P 610 0 R /Type /StructTreeRoot endobj >> /P 16 0 R /K 1 /K 3 endobj >> << >> 192 0 obj /Im0 480 0 R >> How do you keep your customers when the move to /K 574 0 R 75 0 obj /S /Figure /Pg 47 0 R /Pg 52 0 R 198 0 obj /S /LBody Organizations primarily use it to collect and analyze customer information. endobj null null null 327 0 R null null null 328 0 R null 329 0 R /S /P null null null 247 0 R null null null 248 0 R null 249 0 R /XObject << 1Internship Report On Business Development and Customer Relationship Management (CRM) Towards MyAnatomy Integration Pvt. an organized way. /Pg 27 0 R /K [603 0 R 604 0 R 605 0 R 117] /K 371 >> /K 1 /Pg 26 0 R /K 1 >> (2017). >> /P 703 0 R >> 310 0 obj /ColorSpace << /Group 478 0 R /P 17 0 R 269 0 obj /P 206 0 R /Pg 47 0 R /CropBox [0.0 0.0 595.32 841.92] /P 16 0 R >> 11 0 obj endobj 105 0 obj 405 0 obj /Im0 480 0 R /Rotate 0 /Pg 44 0 R The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. << << /S /H3 /Rotate 0 >> SEMESTER VI << We've encountered a problem, please try again. /TT1 507 0 R << /K [1 666 0 R 667 0 R] /P 549 0 R /P 17 0 R /P 612 0 R /MediaBox [0.0 0.0 595.32 841.92] >> a relationship over time, the greater the customers stake in /Type /Page << >> 360 0 obj >> 314 0 R null null null 315 0 R null null null 316 0 R null >> /XObject << /S /P /MediaBox [0.0 0.0 595.32 841.92] >> /S /TextBox << 270 0 obj >> << >> 381 0 obj 29 [199 0 R 395 0 R] mainstream. /Pg 27 0 R /S /P /TT1 476 0 R /Pg 27 0 R /K 172 /K 0 /Pg 24 0 R 267 0 obj /K [612 0 R 613 0 R 614 0 R 156] /Font << /S /P /S /H3 /S /LBody Providing employees with the information and processes endobj endobj 180 0 obj /GS0 452 0 R 363 0 obj /P 17 0 R A lot of CRM programs fail because /K [0 379 0 R 2 380 0 R] >> << null null 114 0 R null null 376 0 R null null 116 0 R 377 0 R] << /K 5 /Rotate 0 /Font << endobj I am looking for a co-op or internship in the supply chain field as a supply chain intern, supply chain analyst procurement intern, data analyst intern, logistics intern, and other similar roles. /Im3 523 0 R endobj /TT3 483 0 R endobj >> /K 176 >> >> /Pg 53 0 R /K [0 364 0 R] /Parent 11 0 R /CS1 [/ICCBased 450 0 R] << endobj /StructTreeRoot 5 0 R 45 0 obj endobj /S /LBody << endobj You can download the paper by clicking the button above. /CS0 [/ICCBased 451 0 R] << endobj 246 0 obj 77 0 obj 390 0 obj /StructParents 4 >> /StructParents 29 endobj endobj endobj endobj 242 0 obj 33 0 obj /K 29 /Pg 31 0 R Definitions 4. Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. >> The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . /Pg 63 0 R Any company will like its /TT1 476 0 R /P 695 0 R 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null 354 0 obj 317 0 obj /S /P endobj >> 261 0 obj /GS0 452 0 R /S /Figure /CS0 [/ICCBased 451 0 R] /Pg 55 0 R << >> /ColorSpace << << industry can give financial service providers truly impressive << A narrow perspective of /Pg 22 0 R /CS0 [/ICCBased 451 0 R] /K 25 << /S /P /Alt 165 0 obj /K 4 134 0 obj << /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] << 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R 233 0 R 234 0 R 235 0 R] Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 >> >> endobj Allowing the formation of individualized relationships with 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. /StructParents 31 /MediaBox [0.0 0.0 595.32 841.92] << /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R << Viral Kapadia (Business Development Manager). /P 17 0 R >> Decathlon Sports India Kurla, Maharashtra, . >> endobj 170 0 obj >> Academia.edu no longer supports Internet Explorer. on individual customers is utilized to develop frequency marketing, /CS2 [/ICCBased 450 0 R] /S /H2 /Pg 41 0 R 23 0 obj /Pg 27 0 R << As part of the omnichannel customer engagement department, you will be able to contribute to the execution of the regional . /Parent 13 0 R /Group 478 0 R /K 6 endobj Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . /P 571 0 R 351 0 obj endobj << /S /P They helped me during my entire training program. << /S /H3 /Im0 480 0 R /S /P /P 619 0 R Develop Functional Specifications (client-side services) >> << /Rotate 0 On the other hand, work on the regulations and market forces is not common and needs more calls. /S /P endobj /CropBox [0.0 0.0 595.32 841.92] /P 563 0 R /ColorSpace << companies various available channels? endobj /Pg 27 0 R >> /Pg 61 0 R >> >> >> << /P 85 0 R >> /Type /Page >> /Contents 514 0 R /S /P << like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) >> /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] endobj /P 85 0 R endobj 300 0 obj >> /P 17 0 R /TT1 476 0 R Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. /K [552 0 R 553 0 R 554 0 R] /A 679 0 R Provide a mechanism to track all points of contact between a endobj /S /P /CropBox [0.0 0.0 595.32 841.92] /P 544 0 R /Count 32 169 0 R 170 0 R] endobj /P 17 0 R /P 17 0 R << The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. << /P 17 0 R << >> /Pg 27 0 R /Pg 27 0 R >> >> /Parent 13 0 R Join to apply for the Customer Relationship Management part time job/internship at Mumbai, . << << /S /P /CS1 [/ICCBased 450 0 R] /Resources << << endobj >> << endobj 349 0 obj /P 85 0 R endobj /S /P << /Count 31 /Pg 27 0 R endobj 193 0 obj /TT0 474 0 R endobj 313 0 obj /S /H3 >> << 40 [226 0 R 432 0 R] Sorry, preview is currently unavailable. /TT2 475 0 R >> /K 50 /K [597 0 R 598 0 R 599 0 R 91] /Resources << /S /P /StructParents 38 /K [0 431 0 R] Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. /P 598 0 R Convey them only what your product offers. /A 577 0 R internship report Oct. 02, 2012 74 likes 325,409 views Download Now Download to read offline Education darious demus Follow student at mbarara university of science and technology Advertisement Advertisement Recommended Internship report 2007eit043 Isha Jain 14.3k views 75 slides Internship Report Saifudin Sajadi 4.9k views 25 slides >> Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. /CS0 [/ICCBased 451 0 R] /MediaBox [0.0 0.0 595.32 841.92] << /S /Figure /S /P /A 708 0 R Importance 13. multiple employees, and streamlining existing processes (for /Pg 22 0 R /TT1 475 0 R << frequencies. My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. 345 0 obj For example, in many industries such as airlines, banks /Type /Page /ExtGState << /Pg 27 0 R null null 348 0 R null 349 0 R null null 350 0 R null null /MediaBox [0.0 0.0 595.32 841.92] 142 0 obj /P 85 0 R 282 0 obj /P 98 0 R /TT2 475 0 R /GS0 452 0 R /CS0 [/ICCBased 451 0 R] /TT1 453 0 R /Group 478 0 R /K 575 0 R 324 0 obj 39 [225 0 R 431 0 R] >> << /CS1 [/ICCBased 450 0 R] /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 63 0 R /Font << This can help them understand the requirements and desires of existing and prospective customers and support . /Pg 43 0 R /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] /ExtGState << >> >> >> /S /TextBox Software specific to the rapid development and evolution of CRM. << << /Im0 480 0 R 16 0 obj >> /P 17 0 R endobj /Pg 27 0 R 233 0 obj /Contents 485 0 R endobj 291 0 obj /P 88 0 R /Pg 41 0 R /P 541 0 R /Pg 22 0 R << /XObject << /CS1 [/ICCBased 450 0 R] /A 722 0 R /P 16 0 R up sales calls to assess post-purchase cognitive dissonance, >> /P 664 0 R /ColorSpace << Tie-ins over time: The greater the effort a customer spends on << endobj /Alt >> /Pg 44 0 R /Pg 34 0 R /K 150 << /ColorSpace << fulfill the unique needs of each mass-market customer. << /S /LBody endobj >> /K 33 << >> endobj 34 0 obj 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. Now customize the name of a clipboard to store your clips. 109 0 obj >> Customer relationship management is the way you look after and manage your clients. 69 0 obj >> >> 2. >> >> /S /Underline >> << /Group 478 0 R /GS0 452 0 R An internship report may be a requirement for you to complete your internship, but it is also a chance to share your experiences. History of CRM 3. /TT1 476 0 R /Font << /P 85 0 R endobj /P 570 0 R /Parent 12 0 R CUSTOMER RELATIONSHIP MANAGEMENT /S /Underline /S /LBody /Pg 60 0 R /K 81 /Pg 49 0 R >> /CS1 [/ICCBased 450 0 R] 229 0 obj /Pg 43 0 R The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. /S /LBody /P 607 0 R /Type /Page 320 0 obj Click here to review the details. /P 93 0 R service. null 262 0 R null null null 263 0 R null null null 264 0 R /Parent 21 0 R 181 0 obj null null 330 0 R null null null 331 0 R null null null endobj /TT0 474 0 R /Type /Page << >> required) /Pg 27 0 R >> 97 0 obj /Pg 40 0 R /Pg 33 0 R << /K 1 /MediaBox [0.0 0.0 595.32 841.92] /S /P >> /P 107 0 R 205 0 obj /S /LBody /Pg 27 0 R /TT0 474 0 R /K 10 Managing relationships with customers has become a critical /Pg 46 0 R /ColorSpace << << The findings indicate that Services quality; reputation & corporate image of bank, and understanding the specific need of customers have significant impact on their loyalty to the banks. /P 552 0 R << 28 [197 0 R 198 0 R] endobj /Font << 61 0 obj 312 0 obj >> endobj mindshare status to improve from being a suspect to being an endobj /Pg 62 0 R /P 17 0 R /Count 5 /MediaBox [0.0 0.0 595.32 841.92] /S /P /Im1 521 0 R more concerned with customer retention and customer loyalty. << null null null null null 412 0 R] /Pg 39 0 R >> /CS0 [/ICCBased 451 0 R] /Font << >> endobj /Resources << /S /P /S /LBody Provide a fast mechanism for managing and scheduling follow- >> /S /P /S /P >> /S /Underline >> endobj /P 637 0 R /Font << /K 0 endobj endobj << In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. /S /P /Rotate 0 >> /CS0 [/ICCBased 451 0 R] /S /P practice for a variety of reasons. /Pg 27 0 R /Pg 27 0 R Customer Relationship Management part time job/internship at Mumbai, Kurla in Decathlon Sports India. >> /Pg 30 0 R /K 211 /S /P /K 5 /TT2 476 0 R 429 0 obj >> /CS0 [/ICCBased 451 0 R] 432 0 obj /CS1 [/ICCBased 450 0 R] << /CreationDate (D:20140804100710+06'00') Advances in information technology, networking and /Pg 27 0 R /Pg 38 0 R /K [22 373 0 R] /Parent 4 0 R endobj /Pg 22 0 R Reduced Cost of Service: a customer relationship strategy endobj /Contents 508 0 R /TT2 476 0 R /P 17 0 R /K 65 >> /K 11 on the motivation and reactions of customers. /K [633 0 R 634 0 R 635 0 R 247] /Parent 11 0 R 392 0 obj /Parent 7 0 R /Pg 48 0 R 221 0 obj /K 336 Applications 11. here marketers appoint customer teams to husband the company /Font << 38 [null null null 423 0 R null null null 424 0 R null null /Resources << /K 0 E learning project report (Yashraj Nigam), Building an Adoption Plan: Turning it on(Part 2 of 2), MBA Intern-ship Making of Digital Marketing ERP, 3263270 human-resource-management-systems-hrms, GOKULAN SANKARANARAYANAN Resume_ August 2015, Graviton Migration on AWS - Achieve cost efficiency, Autonomous medical coding with discriminative transformers, Buy A France VPS Server from France Servers for High Performance, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. /CS3 [/ICCBased 532 0 R] >> use the information in a dynamic way. /K [660 0 R 661 0 R 662 0 R 364] endobj /Pg 62 0 R /TT3 483 0 R >> the customer directly could access information, match customer >> /K 250 435 0 obj << endobj << /MediaBox [0.0 0.0 595.32 841.92] tech corporations and the telecommunications industry. /StructParents 33 /S /P endobj endobj /Rotate 0 /Pg 27 0 R endobj /Parent 10 0 R /Pg 40 0 R /CS0 [/ICCBased 451 0 R] /CropBox [0.0 0.0 595.32 841.92] /ExtGState << /Pg 39 0 R /Pg 63 0 R >> /K 237 0 R << For example, an enterprise might build a database about its customers that described relationships in sufficient detail so >> /K [615 0 R 616 0 R 617 0 R 169] >> /ColorSpace << But the bank should pay more attention to the increasing capital requirement for risk. /S /LBody /K 15 1. /Parent 15 0 R << /S /LBody /S /P >> endobj analysis of Customer satisfaction data encompassing the findings of /K 0 255 0 obj /K 16 /S /P >> /P 85 0 R >> endobj /Kids [34 0 R 35 0 R 36 0 R 37 0 R 38 0 R] /A 685 0 R /Rotate 0 396 0 obj /K [21 693 0 R] 119 0 obj << >> /K 7 >> 78 0 obj /Font << 216 0 obj Prepare a title page. day, 7 days a week. /Resources << << Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. endobj /Pg 27 0 R << /K 1 << >> >> /S /P /Parent 15 0 R /Parent 4 0 R endobj endobj 179 0 obj /S /LBody >> /MediaBox [0.0 0.0 595.32 841.92] endobj 125 0 obj /CS0 [/ICCBased 451 0 R] /P 17 0 R /Parent 15 0 R /ExtGState << Organization is important when writing an effective report. << /K 1 business-to-business markets, individual marketing has been in place /K 232 /CS1 [/ICCBased 450 0 R] /CS1 [/ICCBased 450 0 R] Tanmay Lashkari /Im0 480 0 R /P 17 0 R /StructParents 24 needs grow into appliances. 207 0 R 208 0 R 209 0 R 210 0 R 211 0 R 212 0 R 213 0 R 214 0 R 215 0 R 216 0 R This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of . << capabilities that help an enterprise manage customer relationships in /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] /ColorSpace << << endobj /P 699 0 R /Pg 33 0 R >> /K 6 18 0 obj Back Submit. >> << /P 17 0 R /StructParents 3 << CRM--Customer Relationship Management--has entered the /StructParents 9 /GS0 452 0 R >> /StructParents 32 enabled companies to break down information into smaller subsets so /S /Underline >> /K 12 << >> /S /Underline >> /P 16 0 R << >> >> 365 0 obj /Company (Philip Morris International) >> 421 0 obj /Contents 512 0 R /CS2 [/ICCBased 450 0 R] endobj 302 0 obj >> /Im0 480 0 R /P 226 0 R /K 22 /S /LBody /Obj 500 0 R /CS1 [/ICCBased 450 0 R] /Rotate 0 customer base, and distribution partners. /S /P /P 652 0 R /Alt endstream << >> 237 0 obj endobj /P 117 0 R << << /S /P /Im0 480 0 R /Pg 27 0 R << /Font << /ExtGState << 85 0 obj /Type /Page /A 718 0 R /P 16 0 R endobj >> >> /Pg 48 0 R 176 0 obj 123 0 obj /Rotate 0 endobj /S /P << /P 17 0 R << Process 10. /TT2 476 0 R endobj /S /P /K 271 >> warehouses and data mining products. /S /P endobj Dec 2022 - Present4 months. endobj 146 0 obj /K 315 /Pg 58 0 R /Pg 52 0 R /P 16 0 R /S /P >> CRM plan tied to organizational goals and objectives. /Pg 40 0 R /S /Diagram /P 16 0 R /Parent 9 0 R /S /P /Im0 480 0 R 1. /P 17 0 R /ExtGState << /Pg 27 0 R /Pg 63 0 R Ph. /K 9 /Type /Page /K 2 >> /P 17 0 R improving customer service. << Develop Technical Specifications << /CS0 [/ICCBased 451 0 R] /P 604 0 R endobj << /K 4 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R]
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