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By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Improve your performance with the support of the largest connected network in healthcare. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. Get answers to patient FAQs and access tools that can help you on your journey. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. This website uses encryption software. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. You may request a Patient Portal account for yourself. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. We will not retaliate against you for filing a complaint. Please try again later. . We may charge a reasonable, cost-based fee. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Relieve your team of administrative work and let us complete it more quickly and accurately. We will not use or share your information other than as described here unless you tell us we can in writing. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. It is your responsibility to login to your Patient Portal account and read the messages promptly. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Where can I fill out medical forms before my appointment? Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Your provider's office will make every effort to respond to your messages within a timely manner. Can I access my Patient Portal from the athenaPatient app? Here you will see an option under Our Resources titled Feedback. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. This website and Patient Portal contain links to websites operated by other parties. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen. It is at your practice's discretion to allow online appointment scheduling. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Drive better RCM outcomes by gamifying your revenue cycle processes. Collect more of what youre owed faster with services that support billing efficiency. Join us in creating healthier futures for us all. We can use and share your health information to bill and get payment from health plans or other entities. Patient Portal is a communication service offered as a convenience to our patients. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. We have to meet many conditions in the law before we can share your information for these purposes. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. What should I do when I get the following error, We encountered a problem loading your data. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. A link to reset your Patient Portal password has been sent to. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. Select an available appointment from the calendar. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. Patients can message their doctor or provider directly and connect with their healthcare team! You will also see a list of other individuals connected to your account with health records at the listed provider groups. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. You'll need to login to athenaNet to connect. All other Portal support requests (e.g. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. For questions on those practices, please consult your healthcare provider/institution. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. Below you will find answers to commonly asked questions concerning the website. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. One connection at a time. We can use and share your health information to bill and get payment from health plans or other entities. In case of a medical emergency, call 911. How do we typically use or share your health information? Ask us how to do this. You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. How do I schedule an appointment through athenaPatient? Your provider's office will make every effort to respond to your messages within a timely manner. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. Were located at 311 Aresenal Street, Watertown MA 02472. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. trouble logging in, password assistance, access to family members information etc.) Please click OK to continue your session. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. We are required by law to maintain the privacy and security of your protected health information. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. Please check periodically for updates. This can occur when the data systems are undergoing maintenance. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. We can use your health information and share it with other professionals who are treating you. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. trouble logging in, password assistance, access to family members information etc.) We reserve the right in the future to charge a fee for the use of Patient Portal. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. You understand that Patient Portal provides you with online access to some clinical information about you. Get expert help improving clinical and administrative workflows and your organizations overall performance. Example: We give information about you to your health insurance plan so it will pay for your services. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Select the payment you would like to view. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer.
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