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Challenge a penalty charge notice I do not know if I have paid or not but will go to my local payment point tomorrow and pay in cash as well, then claim my money back from my credit card if they take both the payments. If you use the Dartford Crossing and don't pay the Dart Charge, you'll be liable for a 70 penalty charge sent to the address your vehicle is registered to. My company has been insured at Lloyds for over 10 years at approx $2MM premium a year, we have never had a loss. Its easy to forget if you only use the crossing once in a while and it is very unfair to refuse to take payment before the fine has been issued. They will not deal with you either by email or phone snail mail is the only communication In this day & age I despair!!!! I think Ill make a FoI request to see if George is the helpful Northern soul he purports to be. With more than 42 years experience of providing airport parking and hotels, we know how important it is to offer impeccable service and provide products that travellers can trust. The signs were very unclear they say Dart Charge: find us online, pay by midnight tomorrow. Theres no info saying *who* actually has to pay these charges, nor indeed how much they are. Anyone had the same situation and recommend next course of action? Trawled for ages thru the website but could find no info about the Tags. How can I deal with it, any suggestion? So Ive done that online and now I wait and see. The cashless payment system does fail, and motorists are paying the London Congestion Charge by mistake. Should I be able to pay and avoid a fine. Being completely unaware of any of the previous tolls or the current tolls am I stuck with a PCN for the full amount, I feel this is worth an appeal, what do you think? You can then do the same for your home address to cover the homeward trip. Hi you should get a notice giving you 14 days to pay at the standard tariff for your first offence but if you returned without paying you could get the larger fine. Whenever we had a temporary hired van as a fleet replacement, simply moved the Tag to the temporary vehicle. Where a motorist has paid slightly late, but, importantly, before Dart Charge have even issued a penalty, they can be no good reason for enforcing penalty. 0300 300 0120. My wife and I received a fine this week for a return journey, so 70 if paid within 14 days. Choose when I arrive5. 6. The purpose of the penalty scheme is to encourage compliance with the payment system. Additionally, the signage is extremely poor and seems almost designed to generate fines. We did manage to pay the following day (with difficulty) on my husbands phone, but we almost forgot, and I dont use a mobile, so if I had been on my own I would have been completely stuck and unable to pay. Drawing upon the collective expertise of our team, we possess an in-depth understanding of the financial industry and are dedicated to delivering accessible and practical information to those who need it the most. You have no alternative to spending time having these charges cancelled, otherwise you could end up with a CCJ that would be hard to clear even though you are not at fault. I asked what would happen to this money and he said that it would remain on account for 12 months and would be used to pay for any subsequent crossing I make. this seems like a bit of a mess to me and probably why Humber Bridge are holding back on implementing their similar scheme with everything already in place, anyway looks like we crossed twice at easter on way to and from France unaware of the its introduction in Dartford seeing no signage or media warning of its introduction. Keep proof of your payment even if it was late just in case they miss it and send out a penalty charge (which should still give the 14-day option in any case). 2. Because Im an honest person, I preferred to pay with that money I would willingly climbed on the London Eye with the whole family and my daughter and I gave up because London is expensive for an Italian, it annoys me very much have you got that money for a tunnel, I know that now is the next time rather than go through the tunnel spend twice as fuel. Their telephone number is 0300 300 0120. I dont hate much in life, but the Dartford toll system is something I really hate. And most importantly, dont worry be happy. Signs need improving, the C for congestion charge needs to be removed, the silly name needs to be replaced with the recognisable word toll and the deadline for payment needs to be significantly longer. If you believe you should not have been issued a penalty charge notice, you can challenge it by However I did pay for the crossing I had made (and for the return crossing I intend to make) within the so called grace period of 14 days which I only found out about on your site. Was it the first offence? dart charge penalty notice not receivedmartin et julien bouchet biathlon. Hi Sanef who operate the system should cancel these fines, but if not, the adjudicator should do so. About the photo: Evidence shown in Alex Murdaugh's trial for murder shows the Colleton County property where the Murdaughs lived, at the Colleton . 105 to go through the Dartford tunnel!!! We charged an admin fee each time. I have two pieces of paper are un envelope one with pcn dated 24/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. Will they nail us for failing again to pay within 24 hours? If I had known that I had to pay, I would have definitely paid! Lets just hope the Dart scheme is found to be illegal like the York Lendal Bridge was but of course that just means the Council will have to pay a fortune to refund all the illegally-taken fines, which means the local council-tax payers will have to make up for this idiotic scheme. I can understand the benefits of an account based system for regular users, but for occasional or first time users a toll booth would be for more practical, convenient and safe, as well as enabling your business to obtain the revenues it deserves. If they think until the parking ticket is unfair, the south ramp takes you directly to our doorstep uno. Let us know and sorry I could not be of more help. I hope the agency wakes up to reason and to making the best use of modern technology- to the benefit of all. Thanks. The C logo is one of the tricks designed to catch out foreign and non regular users. 2) Went to the local shop which had a Dart pay zone machine as per the website Not working . I set up an account on the 14th April on line, and paid my 10 fee, and since then no money has appeared in my balance page and no confirmation email has been received. Weve had a similar notice for a first offence. If the charge notices received a location whilst in town came round to share buttons below to be charged at the. What do I do if the car is a mobility car for disabled as we never payed toll before . It would also enable you to obtain payments from foreign drivers who I imagine simply do not pay anything at present. Our team fact-checks content to ensure accuracy at the time of writing. So i registered for an account at the website and deposited some money via creditcard(no other payment methods, how convenient), so far so good. When we get before an audience, we throw most of our natural methods of expression to the wind, and strive after artificial effects. I paid online in advance of a return crossing (2 journeys) cost 5 via the gov website. I had no idea of the changes regarding Dartford crossing and subsequently forgot to pay for journey down on 6/2/16 and back on 8/2/16. Oh yes, but will deprive them of millions in lost fine revenue. RL. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? The Highways Agency has changed the way drivers pay to use the Dartford Crossing (Dart Charge) and drivers no longer pay at the barriers, instead they pay in advance or by midnight the day after the crossing. My advice? Hello Yes, this is true and we agree. I am not in the habit of paying the Government a bonus!!!!!! I have had the same issue. Visiting Britain from abroad once a year, and never having done any payments through Payzone yet, I simply wonder how does this work do I just pop into any payzone store, tell them or type in my license plate, and pay the 2,50 cash, or do I still need any kind of account anyway? We are pushing to get better signage on the motorway, too. He lives up in the north and doesnt have an internet connection, just like 30% of the population in the north. Write on the PCN NO CONTRACT and send it back, as soon as you pay you have agreed to contract. Be sure to keep a record of the payment bank statement, or ref number, just to be on the safe side. 2/2 If you need to pay for a crossing or a penalty charge notice you can do so by calling 0300 300 0120 and selecting the automated payment option, . Free debt counselling, debt adjusting and providing of credit information services are available from MoneyHelper, an independent service set up to help people manage their money. Saw the signs saying I needed to pay by midnight TONIGHT I went over at 5pm and I returned over the bridge at about 11pm so should be ok for my return journey, I think, as it was after 10pm? All rights reserved. Two months after the incidents. (3) We dont want an account as we might only use the crossing maybe 6 times a year. 3. It really is a poor situation, but you will have to go through the whole process just to prove you didnt do anything wrong. Thanks. . eradicate the charge completely as we have paid for it via taxes and crossings hundreds of time over. Used crossing on Sat 27th Feb & again Sun 28th Feb. Go to dart on https://www.gov.uk/pay-dartford-crossing-charge will help us to improve it. Plus, it provides information on the time and date of the crossing. We ended up in the small claims arbitration process. So not very impressed. Should I contact them? I was totally flabbergasted to see my charge. Dont get scammed: Just like services such as buying road tax and applying for passports, the new Dart Charge payment system as it is officially known is likely to be targeted by scammers with copycat websites. Who voted for the idiots who make these decisions? I crossed the bridge on 10th August in rented car. We often link to other websites, but we can't be responsible for their content. I, too, did not have any idea of the changes. Just wait for the notice to arrive. Are foreign registered cars pursued for penalty charges? I just got a fine for 105 for an offence 2 months a go. Glad I stumbled across this, I was very confused with the set up, and thought the sign was to do with congestion charges. Have a good visit. Why I need to pay for some one else? Request an accessible format. We have not heard this policy is changing. Please can you help? This system even by government standards is pathetic. I just tried to pay and got the same, I tried about 10 times and it finally worked ! One place for strangers to pay would be helpful. 9.00am i tried on line twice with 2 different cards, then i called direct line to be told the system is down and they cannot take any payments, this is just stupid, i am worrying myself sick that i will be charged more, i need your help asap. this is so bad as no time is given whatsoever, now I will have to pay for the penalty despite already spending 5. I have driven through Dartford crossing yesterday, but I forgot to pay. You should certainly remain exempt if you were before. Re-roll whole conversation and stale mate. This is the sort of initiative that makes people feel that authorities are working against them rather than providing them with a service and supporting them. Hope the trip was good otherwise. Just a footnote to this that may be helpful. To show how easy this is, a fake site has already been built by digital marketing expert Richard Summers. where they asked me for a payment of the DART CHARGE The system is unreasonable to all motorists who does not have an account that automatically takes the money out of their account. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. (6) where are the payzone retail outlets in my area. Win, win for them. ), so its important that you read the terms of any products that youre considering before you apply. On the 24th June 2019 I received a Penalty Charge Notice from Dart Charge, including the bold, all caps text 'DO NOT IGNORE'. She paid the 5 charge today but hopes we dont get a penalty charge as she never intended to do anything other than pay, however, as she said, its something that goes out of your mind hours after you have used the tunnel. Otherwise there should be a lane for optional on-the-spot payment, with clear signage, including the amount of the fee! Will I win an appeal on such grounds. This system stinks of corruption and tricks to get your money. Im in a similar position. Now, today, nearly 11 months later I have had a PCN for 107.50. But I will be in touch with my MP with regards this farcical situation which has been a total waste of public monies. Once you receive the PCN, head to the gov.uk website [1] where you will be required to enter the Penalty Charge Notice number and your vehicle registration number. I have never had a speeding fine or parking ticket in my life but this is just ridiculous. I think this is v unfair and I will put in a complaint. For one of my next visits i tried to top-off my account but got an expired creditcard error, even though i had to fill out all my recent creditcard data during the payment process. You sign up and it automatically pays the toll then sends you an invoice. I didnt receive any notification as I have been staying in a bed and breakfast since leaving my last abode but thats irrelevant anyway asGuess what? I challenged them and he spoke to his supervisor who said yes I could pay the 2.50 Wtf . How can I check please ? I have received NO communication until this, and the letter states I didnt pay the first charge on the first letter they sent to me a letter I didnt receive. Hope youre feeling better now. That said, dont ignore it because you could end up before a magistrate. the payment for Dartford Crossing for people from the continent: where is a declaration? It is a fact that, given the effort I made to try and pay the toll, the PCN is being issued because I did not have internet access, not because I was unwilling to make the effort to pay. MoneyNerd Limited is a free to use service, however we may receive a commission, at no cost to you, if you complete a loan, enter into a mortgage, remortgage or equity release agreement. I didnt as I checked payments made again and it clearly said 2.50 paid and have all email/receipt. However, it sounds like you just made one crossing so either pay now at the usual rate or wait until the charge notice turns up and gives you the 14-day grace period. And by us consenting, contracting and complying we are then complicit by paying money by way of taxes for them to use, thus becoming an accessory to the crime. Summers was infuriated by roadside signs sending drivers online to search services such as Google for the payment website opening up the potential for scammers to take advantage of confusion over the correct website address. TO DISCUSS YOUR CASE I just phoned them (0330 300 0120) and explained that I didnt have a clue there was a toll in operation as there were no signs or toll booths. Hi I would certainly speak to SANEF the operator about some form of compensation. I am from Germany. Theres a great feature that will let you specify a location for a reminder to be triggered. Instead we are now facing a 215 fine when we should have be exempted under the first offence rule. Click it. Surely common sense would be to apply the payment to the only crossing we have ever made.ie the one they are fining us for not paying. If it was two crossings, its likely youll receive a fine for the second. Your email address will not be published. If the system is investigated, they will see we have only ever crossed once, and made one payment. Outright thievery! I have just returned home to find a fine for when I crossed on 17/04/2015
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