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I want a full refund as we lost jobs and need that money. The refund will typically process within 5 to 8 business days. Now they are saying they will give us a coupon for events canceled. I sold two tickets on StubHub and only received payment for one. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. Terrible Service! When you mess up, that's your problem not stubhubs and not the original sellers. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. I love them! If these are not available, you will likely get a full refund. That's why they have a return policy. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Buy sports, concert and theater tickets on StubHub! They said there was nothing else that they could do. We also use third-party cookies that help us analyze and understand how you use this website. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. 4.6.2020. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Stub hub is a 3rd party seller. Remember to provide us with valuable feedback. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. Then over night, we lost our jobs and the shows were all cancelled. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. We were so excited to go together and experience this momentous event! They told me their tech would review it. Your service is terrible and not worth the fee. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. You can get a refund from StubHub by calling their customer service line. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. Looking for a ticket refund? StubHub reaches agreement to repay Wrong seats. DO NOT BUY FROM THIS COMPANY! McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. The refund will typically process within 5 to 8 business days. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. The cookie is used to store the user consent for the cookies in the category "Analytics". Paid over $550 for two Hangout festival tickets. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Are you kidding me really!? I have been attempting to contact you several times regarding ticket order #553613638. Up the food chain with a supervisor, still nothing. UPDATE: Ticketmaster, StubHub, Eventbrite have all changed their refund The company blamed the difficulty of recouping from sellers during the pandemic. Had I known seller didn't have tix I never would've purchased. $868.64 is a lot of money especially now to just throw away. I stated that it was not disclosed until after purchase and we went back and forth for a long time. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. StubHub won't give refunds for canceled events, just 120% site credit Hour on Chat and another hour on phone. Shame On You. If I had purchased elsewhere I would have received a full refund! Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. I placed the call today, which is the day after. while we were at work. Want to pick up my tickets from a UPS store. i am not interested in a credit that expires so therefore am requesting my full refund. My credit card can do refunds up to 60 days which of course is passed. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. Needless to say, I received a full refund. And if you work in corporate you know that everyone has a boss except the CEO. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. Include the reason for the refund and any supporting documentation. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. It's my money, why are they holding it?!!!! Now what? my bank says 10+ days to get a decision if they will return my money. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina My husband and I had tickets for Food city 500 on Sunday April 5,2020. StubHub itself admitted no wrongdoing in the settlement. I notified a chat type person immediately to tell her I made a mistake. Problem is, I'd be wearing the "lost" one and would then be denied entry. This site is horrible. I purchased tickets at the very last minute and got amazing seats. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. It means they ripped me off, I guess. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? I hope they will reply me asap, I just want get my money back. You still ended up with my money, and I never received any value for that. Once we have clear actionable next steps, we will be sure to notify our fans via email! StubHub to Refund Over 75k Customers for Events Canceled During the Contacted the event, and they said the wristband was already registered to someone else. I purchased a ticket in February for a concert for over $800. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! Never Will I Buy From Stub Hub Again. I'm out $282 because stubHub won't stand refund. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. We will process the refund to your original payment method within 5 days. NEVER AGAIN will I use STUBHUB. Your service is terrible and not worth the fee. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. Was there fraudulent activity with my tickets ? You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. PDF COUNTY OF DENVER, COLORADO Denver, CO 80203 WEISER, ATTORNEY GENERAL My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. They said if I disputed it with my CC company they'll cancel my account with them. Read more about our event cancelation policy. As a marketplace, we act as an intermediary for buyers and sellers. Too late to purchase decent seats. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). (Not to be confused with a free alcohol section which would have been great). STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. However, StubHub offers a refund. StubHub Issues Response To Voucher Policy Frustration - TicketNews After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. I would like my money back due to a postpond concert hours before the concert. I wish I had read this before buying. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". If you call Stubhub they insult you and treat you like crap. Very disappointed. what should I do? We lost the concert for that. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans All rights reserved. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. 01-24-2022 11:26 AM. The credits are valid through the end of 2022. "The return of live events, the input of customers, partners, and regulators, and the . I didn't receive my ticket and they won't give a refund only a worthless coupon. I WILL NEVER USE STUB HUB EVER AGAIN. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! These people are entitled to their money back. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. StubHub to refund canceled events after pandemic complaints - USA TODAY On Feb. 26, StubHub's general counsel was hailing the company's . This was an unauthorized, unreasonable charge. The FanProtect Guarantee is StubHub return policy. No Refund Policy? Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy You can get a refund from StubHub by calling their customer service line. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. This is ridiculous never using them again. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! I simply do not understand how this can happen. Stubhub sucks! Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Or am I screwed. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. The cookie is used to store the user consent for the cookies in the category "Other. I am traveling today from Mexico to Madridfor what? I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. Not only did it ruin our night, but it also cost us a lot of money for nothing! Set your price or use our recommended price and tap List tickets. You dont get to change the rules to suit you after the fact. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. It reads Refund in Progress. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. They still charged me fully for a canceled ticket transaction. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. A StubHub employee via phone assisted in returning the ticket to my account. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. Its a bs. Called stubhub, no help! Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. Never use stubhub again. They DO NOT have their customers backs. So you don't think it's possible the original buyer got refunded and we just don't know about it? However, if it's not in your name you can't get this done. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. Required fields are marked *. All of our tickets were void, fakes, frauds. Use of this website signifies your agreement to our. I was told at the door stub hub does this frequently. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). My tickets were 100% real. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. It also noted that its ability to open discussions with Viagogo has been a part of the decision. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. StubHub offers refunds for pre-policy change cancellations Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. >> YOU CANT CHANGE THE RULES MIDSTREAM. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. A total ripoff! FRAUDULENT COMPANY!!!! https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If any of these tragic events occur, you will be eligible for a refund. Refund peoples money. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. Didn't find out until day before event. Hopefully the credit card company will stand up for me. if you have any questions please feel free to contact me. Stub Fraud. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. Terrible service as solution they've suggested me to sell them again, so fraud other people! I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again.
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